Gran Tierra Te Escucha: An Open Door for the Community

As part of its efforts to maintain a strong, positive relationship with local communities, Gran Tierra has local offices and mobile offices that are part of a program called “Gran Tierra Te Escucha” (Gran Tierra Listens). The role of each office is to create a physical, easily accessible channel for community members to engage in two-way communications with the Company.

Community members in South America are encouraged to visit the offices in an effort to uncover potential concerns, which are referred to as Petitions, Complaints and Grievances (PQR’s). This important feedback from community partners can highlight opportunities for improvement or specific issues that the company must respond to. Gran Tierra can measure the effectiveness of its grievance management process through the number of PQRs. The higher the numbers of petitions, questions, complaints, or claims indicate that communities feel comfortable engaging with the Company. In 2025, Gran Tierra Te Escucha offices received 1,525 PQRs. All cases were addressed and resolved.

Beyond grievance management, Gran Tierra’s proactive engagement strategy is founded on transparency and open dialogue. The Company regularly hosts community meetings that provide a space for information sharing, feedback and collaboration. In 2025, 4,510 community meetings were held, providing residents with opportunities to engage directly with GTE representatives.

“This space is important for citizens to understand the current regulatory framework to protect people and the environment, GTE’s operations, and the Company’s role as a source of responsible development for the region and the country.”